Customer chats
Read what visitors asked the chat window on your website, one conversation at a time.
When you put the widget on your website, visitors talk to it and you normally never see those talks. Widget chats is the page where you read them — to learn what people ask, and to check the answers.
What this page is for
Every time a visitor starts a conversation in your widget, it is saved here. You can use it to:
- see which questions people really ask;
- check that the answers are good;
- find a missing topic and add a file for it.
Open a chat
Open the list
On the workspace page, press Customer chats. You see every conversation, newest first, with the first question, how many messages it has, and its date.
Search if you need
Type in the search box. It looks at the title and at everything said inside the chats.
Press a chat
You see the whole conversation in order: the visitor's messages and the assistant's answers, with the time of each.
How a chat looks
The conversation is shown the way the visitor saw it:
- answers keep their bold, lists and links (links open in a new tab);
- tables are drawn as tables — a wide one scrolls sideways;
- Persian and English text each read in the right direction, even in the same message.
Telegram and Bale chats
The same page also shows what people said to your Telegram and Bale bot. Above the list you will find three tabs: Widget, Telegram and Bale. Pick one and you get that channel's chats, opened the same way.
- each connected chat is one conversation, with the person's messages and the bot's answers in order;
- in a group, only messages that mention the bot or reply to it are kept — the rest of the group's talk is never saved;
- the bot's own booking and reminder messages in that chat are kept too.
Who sees it
- A visitor is shown as a short code, not a name. Daneshyar does not know who they are.
- These chats are read-only. You cannot change or answer them from here.
- Visitors' questions use your credits, the same as any widget answer.