دستیار پشتیبانی مشتری

const BASE = "https://api.daneshyar.info/api/v1";
const KEY = process.env.DANESHYAR_API_KEY;

const WORKSPACE = "8f14e45f-ceea-467a-9f4c-1a2b3c4d5e6f";

/**
 * One shared workspace holding every help-centre article, because in a public
 * help centre there is nothing to separate — every reader may see every doc.
 */
export async function seedHelpCentre(articles) {
  for (const article of articles) {
    const body = new FormData();
    body.append("file", new Blob([article.markdown]), `${article.slug}.pdf`);
    body.append("title", article.title);

    await fetch(`${BASE}/workspaces/${WORKSPACE}/resources/`, {
      method: "POST",
      headers: { "X-API-Key": KEY },
      body,
    });
  }
}

/** Called from your own /support/ask route, which holds the key. */
export async function ask({ customerId, question, sessionId }) {
  const res = await fetch(`${BASE}/workspaces/${WORKSPACE}/chat/`, {
    method: "POST",
    headers: { "X-API-Key": KEY, "Content-Type": "application/json" },
    body: JSON.stringify({
      // Your customer's id, so one person's thread is never another's.
      external_user_id: customerId,
      session_id: sessionId,
      message: question,
    }),
  });

  const { data } = await res.json();
  const reply = data.assistant_message;

  return {
    sessionId: data.session.id,
    answer: reply.content,
    // Deduplicate per article: three passages from one page is one link.
    sources: [
      ...new Map(
        reply.citations.map((c) => [c.resource_id, c.resource_title]),
      ),
    ].map(([id, title]) => ({ id, title })),
  };
}